Frequently Asked Questions

Find answers to common questions about our store and products.

ORDERS & SHIPPING

Q: Where do you ship from?
All orders are processed and shipped from the Manila, Philippines.

Q: Do you ship internationally?
At the moment, Taschel ships only within the Philippines. We’re working on expanding soon—stay tuned!

Q: How long does shipping take?

Metro Manila: 2–4 business days

Provincial (PH): 4–7 business days

Q: How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking number and link.

Q: Can I get same-day deliveries?
Yes! Just hit us up on Facebook or Instagram and arrangements could be made there.

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PRODUCT & CARE

Q: What materials are Taschel bags made of?
Taschel bags are crafted using high-quality synthetic leather and sturdy fabric linings, designed to balance elegance and everyday durability.

Q: How do I care for my bag?
Use a clean, soft cloth to wipe off dust or dirt. Avoid soaking, prolonged sun exposure, or harsh chemicals. Store your bag in the provided dust pouch when not in use.

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RETURNS & EXCHANGES

Q: Can I return or exchange my order?
Yes. We accept returns or exchanges within 7 days of delivery if the item is unused, in original condition, and with its tags and packaging. Sale items are final.

Q: How do I start a return or exchange?
Send us an email at support@taschel.co or contact us on Facebook or Instagram with your order number, and we’ll assist you with the next steps.

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PAYMENTS

Q: What payment methods do you accept?
We accept:
✔️ GCash
✔️ Maya
✔️ Bank Transfers
✔️ Debit/Credit Cards (via WISE)
✔️ Cash on Delivery (COD – available nationwide)

Q: Is my payment secure?
Yes, all payments are processed through trusted and encrypted channels to keep your data safe.

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BRAND & COMMUNITY

Q: What makes Taschel unique?
Taschel blends thoughtful design and refined style with utility and structure—made for real, confident people on the go. Every piece is crafted with care in the Philippines.

Q: How can I stay updated on new drops and promos?
Follow us on Instagram, Facebook, and TikTok @taschel.co or sign up for our email newsletter to get early access.

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NEED HELP?

We’re always here. Email us at hello@taschelph.com or message us on any of our socials!